018 – Key Techniques for Utility Regulators

Location & Date: Houston, Texas USA. May 13-17, Sep 2-6 | Paris, France. Jul 8-12 | Dubai, UAE. Jul 22-26
CEUs: 6.0
Registration Discount: $3,900 – You must Register 60 days in advance and payment must be Paid In Full 30 days prior to the start of class.

Course Overview

This course is designed to explore leadership in today’s utility industry environment and to effectively develop the skills and abilities of utility regulation managers. The primary focus is on results- based leadership and methodologies that emphasize the principles of utility regulation and strategies needed to increase revenues, lower cost, improve operational efficiencies and quality of service.

Our goal is to provide a highly interactive and integrative professional development environment by using knowledge management and global best practices to ensure participant’s understanding and ability to improve performance in many critical areas while responding to current and future challenges. We will do this by bringing forth various issues that impact the effective planning, organizing, directing and coordinating of utility activities and coach participants on the development of strategic techniques and tactical methods through utilization of presentations, case studies, and experiential exercises designed to engage leaders and deepen their learning.

Course Objective

The objective of this course is to enable utility regulators and professionals to increase their comprehension and capacity in the management and operations of day to day functions when regulating utilities in an increasingly competitive environment. Participants will also gain an enhanced understanding of critical management functions and how to plan and problem-solve to achieve effective public utility management and regulation through learning and development in the following areas:

Role of Utility Managers: What it takes to be a leader in the Utility Industry
Strategic Focuses that Impact Key Results Areas in Utility Management
Skill Requirements and Critical Management Functions
Planning Characteristics: Types and Approaches to Planning
Challenges Faced by Utility Regulation Managers: Using the Problem-Solving Process
Organizational Performance Management System
Understanding Organizational Assessment and Critical Leadership Needs

Case Study: Leadership Development Toolkit: Key Components of Leadership Development

Target Audience

Directors, Sr. Level Managers and Key Staff in Utility Management; Managers of Regulatory Agencies and Commissions; Executives and Policy Makers in Human Resources and Capital Management; Directors and Managers of Training and Development in Utility Management; Directors and Managers of Strategic Planning and Contract Management; Industry leaders in utility firms, consumer groups and government.

Course Outline

MODULE 1: Role of Utility Managers: What it takes to be a leader in the Utility Industry

Defining the Role: Ten Attributes of Effectively Managed Utilities
Primary Responsibilities of a Utility Manager
Human Resource Management and Employee Effectiveness
Best Practices in Workforce Management

MODULE 2: Strategic Focuses that Impact Key Results Areas in Utility Management

Operational Excellence in Utility Management
Process Centric vs. People Centric Approaches
Product/Service Leadership
Customer Enrichment
Internal/External Forces that Impact Key Results

MODULE 3: Skill Requirements and Critical Management Functions for Utility Managers

Why Planning and Organizing is the First Step in Effective Leadership and Management
Staffing for Success: Filling Key Job Positions with Exceptional Candidates
Directing Employees: How to Lead, Motivate and Communicate for Success
Operational Controls: Monitoring Input and Output

MODULE 4: Planning Characteristics: Types and Approaches to Planning