Location & Date:Houston, TX USA: Jul 15-19, Oct 7-11 |  Istanbul, Turkey: Nov 11-15
CEUs: 6.0
Registration Discount: $3,900 – You must Register 60 days in advance and payment must be Paid In Full 30 days prior to the start of class.

This course is designed to explore core principles and various methodologies on how to improve the overall effectiveness of public service delivery to ensure positive impact on the communities being served and to provide senior public officials and members of public institutions with best practices and techniques enabling them to command the trust of the public which they serve.

Our goal is to increase participant’s knowledge and understanding on how to aid in developing individual performance, build human resource capacity and reduce corruption and dishonesty in order to develop inspiring leaders who can develop, monitor and maintain good governance practices that deliver efficiency and effectiveness in public services. We will do this by bringing forth various issues and challenges that impact strategy, policies, procedures and people and discuss necessary measures to ensure continuous improvement in order to make the public sector results-oriented and effective and support successful reforms in the public sector.

Through utilization of focused lectures, group discussions, experiential exercises, case studies, and review of best practices designed to engage participants and deepen their learning, we will explore different ways to establish informed and committed leadership who are not only responsible but accountable for transparency, public awareness, managing and communicating change and other necessary components required for effective and sustainable corporate governance.

Course Objective

This course examines the how and why of sound corporate governance and public service delivery and explores emerging trends and relevant strategic and organizational issues that impact leaderships ability to deliver continuous improvement enabling them to positively contribute to modernization of the public sector. Upon completion of this course, participants will understand how to examine common standards of openness in governance and be equipped with the skills and techniques required to identify capacity building needs and strategies appropriate for improved effectiveness in public service delivery.

Target Audience

Directors, Policymakers, Commissioners, Politicians, Chief Executives, Senior Administrators and Leaders in the public sector, Managers and coordinators responsible for monitoring performance and other key stakeholders

Course Outline

Developing Effective Public Service Delivery

• Defining Good Governance
• Leaderships and Commitment to Responsibility
• Relationships of Accountability
• Government Transparency and Public Awareness
• Strategic Planning and Timely Implementation
• Identifying and Understanding Challenges

Emerging Trends The Future of Public Service Delivery

• Drivers for Change
• Improving Public Service Delivery Using ICT
• Using Information and Communication Technology
• Delivering efficient public services through better Performance Management Frameworks
• Continuously improve: Innovate to sustain benefits

Case Study: Delivering Public Service for the Future: Canada Government Profile

Leadership and Strategic Performance Management

• Leadership Techniques that Inspire, Engage and Produce Results
• Policies and Strategies for Effective Capacity Building
• Managing performance through appraisal
• Effective Performance Measures for Achieving Objectives
• Strategic Management and Monitoring
• Motivation and Conflict Management
• Striving for Continuous Improvement

Case Study: When Leaders Fail and How They Recover

Ethics, Standards and the Achievement of Improved Performance

• Understanding Ethics in the Public Arena
• Cultural values in the public sector
• Learn methods to reduce fraud and corruption
• Ethical Leadership: Creating and Improving the Ethical Culture

Case Study: An Ethical Dilemma

Policy Reform: Process, Planning and Structure

• Five key strategic enablers to develop Public Sector Strategy
• Policy formulation processes
• Mechanisms for Policy Implementation
• Cross-Sector Coordination and Cooperation
• Conflict of interest regulation

Managing the Public’s Perception

• Analysis of present perception of standards
• Proactive Media Management
• Managing and Communicating Change
• Public Opinion and Public Reform