• Opportunity to receive valuable training in a quality learning environment
• Develop lifelong learning habits and a wide range of skills making them more marketable
• Obtain recognition for their achievements, talent and hard work
• Provides a building block for those who wish to advance their education and professional development

• Helps to build a more talented staff
• Aids in employee motivation and creating a positive and professional work environment
• Helps to identify those employees that want to succeed and aids in succession planning

• Directors, Sr Level Managers and Key Staff in Utility Management
• Managers of Regulatory Agencies and Commissions
• Executives and Policy Makers in Human Resources and Capital Management
• Directors and Managers in Human Resources and Capital Management
• Directors and Managers of Strategic Planning and Contract Management
• Industry leaders in utility firms, consumer groups and government

The Certified Utility Managerial Specialist Program was designed to enhance the knowledge, professionalism, industry standing and effectiveness of mid and senior-level utility managers interested in improving their management communications, leadership skills and overall value to the public and communities they serve.

The core competencies, knowledge gained and demonstrated understanding of the information, will prepare utility managers for success in all utility related industries as well as lead to increased confidence by the utility managers and the utility governing bodies. The program will set the standard for which to advertise, hire, and compensate employees, thus leading to better utility management which will benefit, improve, and further the industry.

Our goal is to provide a highly interactive and integrative professional development program by using knowledge management and global best practices. Providing industry leaders, managers, and government officials that are responsible for utility management, the confidence to direct teams to achieve the organization's business goals through use of key managerial concepts, and the principles and policies to which leaders are expected to adhere.

The objective of this course is to enable utility management professionals to effectively understand management theories and related management competencies, implement best practices in HR management, overcome governance issues, manage ethical issues and anticipate disruptive change while working towards the creation of transformational change in order to influence the future of the organizations, companies and communities impacted by the utility industries.

It focuses on 10 Leadership and Public Utility Management best practices and key concepts which offer a proven methodology that enables effective public utility management.

• Introduction: The Leader's Role in the Utility Industry Environment
• Management Theories and Skills as applied to the Utility Industry
• Strategic Planning and Decision Making
• Human Resources Management Global Best Practices
• Effective Operational Practices
• Managing Regulations and Stakeholders
• Risk Management in the Utility Industry
• Responding to threats and Competition in the Industry
• Information technology and technological implications in the Industry
• Accessing Leadership skills and Competencies 360 Access Leadership Assessment