009 – Regulatory Compliance Monitoring and Enforcement in Telecoms

Date: Apr 4 – 8, 2022 | Sept 19 – 23, 2022
Location: Houston, Texas USA
CEUs: 6.0

Registration Discount: $3,900 – You must Register 60 days in advance and payment must be Paid In Full 30 days prior to the start of class.

Course Overview

It is paramount for national telecommunication regulatory authorities to have standard legal authority and experience domestically to enforce their Quality of Service laws, rules and regulations on telecommunications. These Quality of Service standards ensure that consumers continue to have access to high quality telecommunications services by setting basic minimum quality levels for all operators.

These standards define the lower and upper bounds of acceptability of such technical issues as transmission rates, error rates, call completion rates, etc. and commercial consumer issues such as access to customer care centers, billing integrity and other characteristics that can be measured and improved.


• Developing a single framework for measuring an effective quality of service
• Defining key service quality metrics at each point along the service delivery network;
• Identifying service quality issues and the necessary accounting and rebating information; usage information, and problem resolution information;
• Defining management capabilities to support each step in the service delivery network;
• Specifying appropriate interfaces/API’s to enable the interchange of such information electronically between the various providers in a service value network.

Course Outline

The Global and Competitive Telecommunications Environment
• Deregulation and competition
• Globalization
• New telecom players
• New technologies and services
• Global trends, impacts and challenges for operators

Regulation and the Regulator
• The need to regulate
• Principles of effective regulation
• Role and responsibilities of the regulator
• Organization of the regulator

Quality of Service Department
• Introduction
• Importance
• Role and responsibilities

Establishing and Managing the Quality of Service Function
• Organizational structure
• Profile of personnel
• Staffing
• Objectives
• Relationship with other internal functions

The Power to Enforce
• The Regulator
• Legislator
• The Judiciary

The Enforcing Practices
• Monitoring
• Investigation
• Inspections
• Sanctions

Enforcing Telecom Laws and Regulations
• License Obligations
• Interconnection
• VoIP
• Spectrum Issues

Quality of Service Index
• Key performance indicators reports for Telecommunications service providers
• Commercial- Benchmarks for Mobile Services
• Technical-Benchmarks for Mobile Services
• Measuring Voice Quality
• Metrics

Spectrum Policy
• Spectrum allocation
• Spectrum management
• Monitoring and control

Universal Service and Universal Access
• Role of the regulator
• Universal Service Obligations (USO)
• Net cost
• Benefits
• Funding

Voice over Internet Protocol (VoIP)
• VoIP fundamentals
• Regulation of VoIP services

Dispute Resolution
• Role of the regulator
• Challenges & issues
• Dispute resolution mechanisms

Tuition: $4,000