003 – Global Telecoms Outlook 2022

Date: Mar 14 – 18 2022 | Jun 20 – 24, 2022
Location: Houston, Texas USA
CEUs: 6.0

Registration Discount: $3,900 – You must Register 60 days in advance and payment must be Paid In Full 30 days prior to the start of class.

Course Overview

Telecommunications has become an essential part of the economy in developing countries and as the industry continues to grow, telecom leaders must confront challenges and identify opportunities that lead to solutions. This course will help define what Telcos need to prepare for as they continue business as usual, as well as help to understand what are the new rules, who are the key players and how does the industry continue to add value.

Our goal is to provide participants with an overview of telecommunications technologies and services and an understanding of telecommunications networks including trends in fixed broadband, mobile broadband, smart devices, M2M and connected devices. We will focus on increased understanding of the many changes the sector is facing and provide a comprehensive
analysis of the current situation and the strategies that are likely to be employed. The aim is to provide a clearer picture of the way ahead, enabling more informed decisions and choices on how to utilize emerging technologies through utilization of case studies and experiential exercises designed to promote problem solving and goal achievement.

Target Audience

The course is intended for Managers, Directors and Key Staff of Regulatory Authorities, Agencies, and Commissions, Telecommunication Economists and Communication Ministry Officials looking to increase their personal and professional knowledge by gaining an excellent understanding of emerging trends and innovation in the dynamic global telecommunications industry

Course Outline

MODULE 1: Telecom Industry Profile

  • Industry Sectors and the Constantly Growing Infrastructure
  • The Telecommunications Business Model and Value Chain
  • Sector Trends
    • Wireless
    • Internet, Broadband and Data Services
    • Mobile
    • Fiber and other access
  • Data Trends and Revenue Growth

Industry Review: Intelligence Industry Survey Report

MODULE 2: Telecom Industry Challenges and Essentials

  • Addicted to Connectivity and Speed
  • Long-Term Spectrum Availability
  • M2M Growth and NFC
  • Mobile Money
  • Managing Risk and Change

Case Study: Digital Mega trends 2015

MODULE 3: Products, Services, and Over the Top Technology

  • The Four Fastest Growing Technologies
  • The Cloud
  • BYOD
  • Social Networking and OTT
  • Next Generation Networks

Case Study: The Future of Mobile Messaging – OTT Competitors

MODULE 4: Analyzing the Competitive Environment

  • Industry Basics
  • Industry Drivers
  • Framework of Competitive Analysis
    • The Industry and Environment
    • Product and Resource Markets
    • Competing Industries

Case Study: Asian Mobile Operator – “Stopping the Price War”

MODULE 5: Telecom Support Center Evolution

  • ACD (Automatic Call Distribution) technology and customer tracking systems
  • CTI (Computer Telephone Integration)
  • Internet and web-based systems
  • Customer Communication
  • Customer Relationship Management (CRM)

Case Study: Why Companies Should Care About eCare

MODULE 6: Fostering Innovation and Growth in the Changing Regulatory Environment

  • The Next New Age of Telco Regulation
  • Regulating for Effective Competition
  • Regulatory Challenges in a Digital Future
  • Universal Access and Service

Case Study: The Future of Regulation in EU Telecoms

Tuition: $4,000