This course explores new and exciting ways governments and public organizations are improving services for citizens. It’s designed for anyone interested in how public service can become faster, smarter, and more people-focused. You’ll learn about current trends like digital transformation, citizen-centered delivery, and performance management. Whether you’re just starting out or already in public service, this course helps you understand what’s working globally—and how to bring those ideas into your own role or organization.

This course is designed to explore core principles and various methodologies on how to improve the overall effectiveness of public service delivery to ensure positive impact on the communities being served and to provide senior public officials and members of public institutions with best practices and techniques enabling them to command the trust of the public which they serve.

Our goal is to increase participant’s knowledge and understanding on how to aid in developing individual performance, build human resource capacity and reduce corruption and dishonesty in order to develop inspiring leaders who can develop, monitor and maintain good governance practices that deliver efficiency and effectiveness in public services.

We will do this by bringing forth various issues and challenges that impact strategy, policies, procedures and people and discuss necessary measures to ensure continuous improvement in order to make the public sector results-oriented and effective and support successful reforms in the public sector. Through utilization of focused lectures, group discussions, experiential exercises, case studies, and review of best practices designed to engage participants and deepen their learning, we will explore different ways to establish informed and committed leadership who are not only responsible but accountable for transparency, public awareness, managing and communicating change and other necessary components required for effective and sustainable corporate governance.