029 – ICT Governance: Building Capacity and Sustainability

Date: Jun 14 – 25, 2021 | Oct 4 – 15, 2021
Location: Houston, Texas USA
CEUs: 6.0

Registration Discount: $8,400 – You must Register 60 days in advance and payment must be Paid In Full 30 days prior to the start of class.

Course Overview

This course is designed to explore the principles and practices that guide the correct application and delivery of Information and Communications Technologies (ICT) governance. ICT Governance is a subset of corporate governance and provides the structure designed to ensure the highest possible levels of efficiency and effectiveness, as well as security, of all ICT assets. The primary focus is on how to develop a strong ICT governance model to control and direct the organization’s management of the ICT framework so that the mission and objectives are fulfilled.

Our goal is to provide a highly interactive and integrative professional development environment where participants discuss and address challenges faced by boards of directors, executives and managers in their current environment as they work to effectively meet strategic objectives, legal and regulatory requirements and policy compliance.

We will do this by bringing forth various issues that impact strategy, procedures, accountabilities and other necessary components required for effective and sustainable ICT governance. Through utilization of presentations, group discussions and experiential exercises designed to engage participants and deepen their learning, we will explore different ways to establish informed and committed leadership who are successful in building, establishing, and monitoring ICT governance while improving practices and building capacity.

Target Audience

Boards of Directors, ICT Directors and Managers, Sr. Level Managers and Key Staff in ICT and Business Operations, Executives and Policy Makers, ICT Professionals and Industry Experts

Course Outline

MODULE 1: Achieving Strategic Control and ICT Corporate Governance
• Strategic Management and ICT Governance
• The ICT Corporate Governance Framework
• Who Benefits from Sound ICT Corporate Governance
• The Symptoms of Ineffective ICT Governance
Experiential Exercise: When to Lead vs. When to Follow

MODULE 2: ICT Governance Mechanisms: Building a strong and effective organizational culture
• Aspects of ICT Governance
• How ICT Governance Tools and Mechanism create value
• Policies and Regulation
• Separation of ownership and managerial control
• Top 10 Leadership Principles in ICT Management

MODULE 3: The Board of Directors – Degrees of Involvement
• The Board of Directors Continuum
• Behavioral Control: Key Control Levers
• Roles and responsibilities of the Board
• Recent trends in Board of Directors and top management roles

MODULE 4: Conflict Resolution and Crisis Management
• The Assertion Model and Strategies for Conflict Resolution
• Crisis Management Objectives
• The Crisis Life Cycle
• The Elements of Crisis Management
• Proactive Crisis Planning

MODULE 5: The Dynamics of Power, Influence and Problem-Solving
• Sources of Power and how to Use them Effectively
• Types of Influence and Influence Tactics
• The Five Major Decision Domains
• Critical Thinking and Problem Solving
• Negotiations: The Mental Model and Satisfaction Levels
Case Study: Developing a Successful ICT Governance Strategy

Tuition: $8,600