Courses

0022020-12-05T06:37:12-05:00

002 – Key Techniques for Utility Regulators

Date: May 3 – 14, 2021 | Sept 1 – 11, 2021
Location: Houston, Texas USA
CEUs: 6.0

Registration Discount: $8,400 – You must Register 60 days in advance and payment must be Paid In Full 30 days prior to the start of class.

Course Overview

This course is designed to explore leadership in today’s utility industry environment and to effectively develop the skills and abilities of utility regulation managers. The primary focus is on results- based leadership and methodologies that emphasize the principles of utility regulation and strategies needed to increase revenues, lower cost, improve operational efficiencies and quality of service.

Our goal is to provide a highly interactive and integrative professional development environment by using knowledge management and global best practices to ensure participant’s understanding and ability to improve performance in many critical areas while responding to current and future challenges. We will do this by bringing forth various issues that impact the effective planning, organizing, directing and coordinating of utility activities and coach participants on the development of strategic techniques and tactical methods through utilization of presentations, case studies, and experiential exercises designed to engage leaders and deepen their learning.

Course Objective

The objective of this course is to enable utility regulators and professionals to increase their comprehension and capacity in the management and operations of day to day functions when regulating utilities in an increasingly competitive environment. Participants will also gain an enhanced understanding of critical management functions and how to plan and problem-solve to achieve effective public utility management and regulation through learning and development in the following areas:

  1. Role of Utility Managers: What it takes to be a leader in the Utility Industry
  2. Strategic Focuses that Impact Key Results Areas in Utility Management
  3. Skill Requirements and Critical Management Functions
  4. Planning Characteristics: Types and Approaches to Planning
  5. Challenges Faced by Utility Regulation Managers: Using the Problem-Solving Process
  6. Organizational Performance Management System
  7. Understanding Organizational Assessment and Critical Leadership Needs

Case Study: Leadership Development Toolkit: Key Components of Leadership Development

Target Audience

Directors, Sr. Level Managers and Key Staff in Utility Management; Managers of Regulatory Agencies and Commissions; Executives and Policy Makers in Human Resources and Capital Management; Directors and Managers of Training and Development in Utility Management; Directors and Managers of Strategic Planning and Contract Management; Industry leaders in utility firms, consumer groups and government.

Course Outline

MODULE 1: Role of Utility Managers: What it takes to be a leader in the Utility Industry

  • Defining the Role: Ten Attributes of Effectively Managed Utilities
  • Primary Responsibilities of a Utility Manager
  • Human Resource Management and Employee Effectiveness
  • Best Practices in Workforce Management

MODULE 2: Strategic Focuses that Impact Key Results Areas in Utility Management

  • Operational Excellence in Utility Management
  • Process Centric vs. People Centric Approaches
  • Product/Service Leadership
  • Customer Enrichment
  • Internal/External Forces that Impact Key Results

MODULE 3: Skill Requirements and Critical Management Functions for Utility Managers

  • Why Planning and Organizing is the First Step in Effective Leadership and Management
  • Staffing for Success: Filling Key Job Positions with Exceptional Candidates
  • Directing Employees: How to Lead, Motivate and Communicate for Success
  • Operational Controls: Monitoring Input and Output

MODULE 4: Planning Characteristics: Types and Approaches to Planning

  • Strategic and Operational Planning
  • Planning Characteristics Models that Succeed
  • Setting Priorities in a Constantly Changing Environment
  • Effective Workforce Planning
  • Contingency Planning and Change Management

Experiential Exercise: Preparing an Action Plan that Gets Results

MODULE 5: Challenges Faced by Utility Managers: Using the Problem-Solving Process

  • Identifying and Analyzing Common Challenges Utility Managers Face
  • Problem Solving Process Model: Identification, Analysis and Decision Making
  • Using Facts, Reason and Assumptions to Problem Solve
  • Developing and Deploying Decision Criteria
  • Decision Matrix for Developing Alternative Solutions

MODULE 6: Organizational Performance Management System

  • Understanding and Communicating Strategic Focus
  • Key Results Areas and Metrics
  • Goals and Objectives linked to Organizational Strategies
  • Tracking, Monitoring and Addressing Areas for Improvement
  • Communicating Results and Rewarding Success

MODULE 7: Understanding Organizational Assessment and Critical Leadership Needs

  • Assessing Leadership Behaviors and Leadership Development Needs
  • Core Competency Mapping: Management Skills and Roles
  • Measuring Managerial Performance
  • Responsibility and Accountability: Why Leaders Must Exercise Both to Succeed
  • Leadership Succession Planning

Case Study Leadership Development Toolkit: Key Components of Leadership Development

Tuition: $8,600

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